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Digital financial services can help alleviate poverty and catalyze economic development. But suppose you are in a country where many people are not using these services. There are many possible causes. Which are most significant? How can you find the root of the problem?
Policymakers now have a new tool to answer these questions: the Decision Tree for Improving Digital Financial Inclusion, from the Center for Global Development. The tree helps policymakers examine the constraints on the supply- and demand-side that might prevent people from accessing digital financial services, such as limited competition or low trust in providers.