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CGD Policy Blogs

 

Chart showing survey respondents responses to different issues in the PDS reform in Krishna

Technology and State Capacity: Lessons from “Digital Krishna”

India is now recognized as a leader in digital government service delivery, enabled by the Aadhaar unique identification platform which has registered the equivalent of almost 15 percent of the world’s population. Many service delivery programs have been deployed at the state level, providing a rich comparative context. Some states have struggled to move towards effective and inclusive digitized programs while others have seemingly achieved a sophistication that is on par with, or surpasses, many developed countries’ capacities.

Identification programs in high-income countries and others, compared

Overcoming the “Know Your Customer” Hurdle with E-KYC

In our recent paper published by GSMA, we examined two approaches to conducting customer identification, verification, and due diligence (collectively referred to as “know your customer” or KYC) that make it easier for financial service providers to take on new customers: tiered KYC and electronic KYC (e-KYC). Of the two, e-KYC is the more promising long-term approach, but also the more challenging to implement.